Why the order is stuck or going slowly: causes and solutions

An order hangs most often due to five reasons: an error in the link, a closed profile, high service load, slow Drip Feed mode, or a temporary problem on the platform side. If the order is not being executed, first check the status, then the link, and only then write to support.

What the statuses mean 📊

• Pending - the order is accepted and waiting in queue. Usually from a few minutes to a couple of hours.
• In progress - execution is ongoing. Speed depends on the service.
• Partial - part is completed, the remainder is returned to the balance.
• Canceled - cancellation, money will be returned.

If the order is pending longer than the period from the service description, proceed to diagnostics.

Diagnostics in 5 minutes 🔍

1. Link. Open it in incognito mode. If the page does not open or leads to another profile, the order will not start.

2. Profile is open. A closed account hinders the execution of many services.

3. Service description. Check the start time and speed. A service «up to 1000 per day» will not complete 5000 in an hour.

4. Drip Feed. If you have enabled portions, for example 10 of 100 with an interval, the order goes slowly due to your own setting.

5. Duplicates. Two orders for one link at the same time often block each other. Wait for the first one to complete.

Waiting time calculation 

Example: order for 2000 units, service speed up to 500 per day. Minimum time: 4 days. Plus start time. If you expected results by evening, the reason is not an error, but the service parameters.

When to take action 🚨

• The start did not occur within the period specified in the description.
• The counter has not changed for more than a day, although the speed is stated higher.
• The status is not updated.

Then write to support: order number, link, date, current status. This way the solution will take minutes, not days.

What protects you

In SOCNET SMM automatic refunds are provided for delays: if the service is not completed, funds are returned to the balance. Telegram notifications will inform about status changes, and news and updates will help you learn about technical work. Official resources are available at socnet.info.

How to avoid such situations

1. Read the description before ordering.
2. Check the link.
3. Do not place two orders for the same thing at the same time.
4. Allow a margin of time.

As a small bonus: on the SOCNET marketplace, the promo code ARTICLE8 gives a discount of 8% on goods and services.

The deadlines in the description are approximate and depend on the platform, so there are no guaranteed figures. It is better to place new orders in SMM Panel with a margin of time.