Refund Policy

This page explains our refund and dispute terms in plain language. It's a restatement of what's already in our Terms of Service (sections 2, 4 and 6) — nothing here adds new terms beyond what those sections say. If the two ever read differently, the Terms of Service is the governing text.

1. Deposits Are Final

Deposits to your account balance are final. If a refund is approved, it's returned only to the same payment method you used to deposit.

2. PayPal Payments

We accept PayPal only through "Friends and Family," and PayPal payments carry an additional 20% commission. Refunds are not processed through PayPal in any form, regardless of the reason.

3. What's Not Covered

  • — Incorrect or private links you supply, or placing an order against a personal/private account by mistake — this is treated as client error and isn't eligible for a refund
  • — Duplicating the same order across different servers, or using several suppliers at once on the same account
  • — Refill protection doesn't apply if your page already had followers/likes/views before you ordered — we can't tell which numbers came from where, so we can't guarantee to cover a drop in that case
  • — We don't guarantee real interaction (genuine engagement) from delivered followers, likes, comments, or messages
  • — We don't guarantee that 100% of provided accounts include avatars, bios, or content

4. Filing a Claim

Claims for a specific order must be filed within 24 hours of the problem appearing. Contact support with screenshot or video evidence of the issue.

5. Disputes Without Valid Grounds

If you file a dispute or refund request for a deposit without a valid reason, we can refuse the claim and may stop your subsequent orders or restrict your use of the Platform.

6. Chargebacks

Open a support ticket before filing a chargeback with your bank or payment provider. A chargeback opened without first attempting to resolve the issue with support will result in all your further orders being blocked.

7. Liability

We're not responsible for blocking, content removal, or other sanctions imposed by social networks on your accounts, or for resulting business damage. Our total liability in any dispute is capped at the amount actually paid for that order.

8. Fraud

We reserve the right to pursue legal action against fraudulent user activity and report it to the relevant authorities.

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